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Customer Support Specialist (Dutch)

Job Description

++Are you looking for a new challenge? ++ Would you like to gain experience in the customer service industry? Then this is for you:

Our client is a well-known BPO company with their office in Barcelona.  For one of their stable partner in the television and media sector they are looking for a Dutch Customer Service Advisor.

The Job

As part of an international advisor team you will support Dutch Customers via phone and email. The main tasks include:

-    Providing excellent customer service via phone and email 
-    Advising customers on the product and services
-    Solving technical problems on the products
-    Work on additional tasks required by Supervisor or Mentor keep up the service performance, quality and customer satisfaction

The Profile

Our client is looking for a motivated and reliable candidate who wants to gain experience in customer service or strengthens it.

-    Native Dutch speaker with a good level of English
-    Very good communication (oral and written) and listening skills
-    Polite, Empathy, diplomacy and ability to adapt your speech to a very diverse audience
-    Dynamic and positive energy
-    Customer, Quality and Service oriented
-    Good organization skills and attention to details
-    Team player, open-minded and always ready to help
-    Enthusiast, motivated, eager to learn and self-starter
-    Stable candidate looking to commit on the long term

The Offer

-    Working in a multinational company and global player in the BPO industry
-    Being part of an international and multicultural advisor team
-    No weekend work – working days Monday to Friday
-    A fun, friendly and open minded team
-    Relocation package for candidates outside of Barcelona offered
-    Salary of 18.000 € gross/year
-    Training provided (10 days)
-    Working hours: Monday - Friday: 9 AM to 6 PM
-    Permanent contract
-    Start date: 20. November 2017

Ref: STT04


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