Customer Support Team Leader for the German team

Job Description

Would you like to be a part of one of the most expansive online casino and sportsbook in the world? We are looking for a team leader to join our clients HQ in London to help drive their customer support to be the best in the industry.

How’s your workday?
You are in charge of the 1st line team (5 agents) targeting the German customers and you will be coordinating the team to ensure that the quality is excellent. A lion part of the job is about coaching and encouraging the agents to excel and reach targets such as quality, time management and other KPI: s. As a part of this will you be having 1-to-1 reviews with every team member every month to follow up on his or her progress.

You are also a key player when it comes to recruitment and will be one of the stakeholders in making hiring decisions and on-boarding new staff. Furthermore will you be collecting and summarizing various KPI:s such as tickets, bonus achievements, absence and sickness stats and present them to the CS Manager

A great part of your work is also to assure that the high quality standards of the customer service are maintained. Therefore you constantly review and coach the team sothat they are fully trained and able to reach the high standards.

Would you like it here?
If a fun, creative and open workplace is something you are looking for then you might be a perfect fit for us. Apart from being able to join the no1 iGaming team in London are you also entitled to Gym membership,Early Breakfasts and Ping-Pong & PlayStations at the office.

We believe that you are a customer service professional that is looking to step up to the next challenge. It is considered an asset if you have experience from the online gaming industry.

You are a true talent when it comes to handling people and your interpersonal skills makes that you can enthuse your team at the same time as you are able to set demands and follow up on improvement areas. It is also highly advisable that you are a self-going person that takes initiative and sees that things get done. An attention for details is crucial in order to provide excellent service and solve the customer’s problems.

Since your team works day and evening shift should you also be open to this as the customers are active during the entire day.

Who are we?
Scandistaff is a Scandinavian HR-partner that specializes in the recruitment ofScandinavians. We match iGaming professionals with attractive companies inMalta, Gibraltar and the rest of the UK. Scandistaff offers the possibility to take part in exciting opportunities at attractive companies that rarely reaches the open market.

Follow us on Facebook, Twitter and our website to find out about the latest vacancies forScandinavians on Malta, England and Gibraltar.

Are you interested?
The recruitment is on-going, so please apply immediately. Send your application through our website. Please note that we need the application in English. Tell us about someone you think fits the job and you will get a tip bonus if he or she gets hired. If you have questions please contact the recruitment manager Carl-Henrik Larneryd at phone number: +46 (0)31-3139318. You can also reach us through our Skype client: SCANDISTAFF.

We look forward on receiving your application!

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