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Cycling Customer Service (German)

Job Description

Being one of Europe´s leading global outsourcing company with over 22 different locations worldwide, our Client stands for diversity and quality. Working for many of the 500 Fortunes Companies in the world, they are constantly looking for thriving candidates in Barcelona who want to be part of a multicultural environment and develop their skills further. 

Do you speak German and are you looking for a job in Barcelona? Check this out!

The Company

Do you have a passion for Sports and Cycling in particular? 
Then this job might be for you! 

For one of a well-known Cycling Brand, we are currently recruiting for Sport Lovers for exciting German speaking Customer Adviser positions in Barcelona.

The Job

In this role, you will be representing a famous Cycling Brand where you main tasks involve:
- Provide first class customer satisfaction at all times and do whatever is necessary to support the customers 
- Handle incoming customer contacts (via telephone, e-mail, chat or any other means – like Social media), log call details onto call tracking systems and perform call follow ups according to procedures 
- Perform outbound contacts (via telephone, email or any other means) in response to generated issues and update information onto call tracking system according to procedures
- Ensure correct presentation of the customer’s corporate and brand images in all interactions
- Attend all training to improve your expertise and understanding of all topics relevant to the service
- Provide pro-active feedback to team leaders regarding new solutions, potential escalations or service issues
- Enrich and localize the knowledge database from new incoming contacts

The Profile

- Language skills: native level of German + fluency in English
- A passion for sports and cycling experience
- Previous experience in a Customer Service related role (face-to-face or over the phone) is a plus
- Outgoing personality and easy contact with people
- Very good communication skills – both written and oral
- Team player and open-minded
- Enthusiast, motivated, positive contributor to a good team atmosphere
- Eager to learn and self-starter

The Offer

- A salary in line with Barcelona’s standard: €16.500 / year + up to €3.600bonus / year+ full paid training period
- Long term position, full time job (39h/week), standard office hours, Monday to Friday
- An international company with a multicultural environment (+20 nationalities)
- A job in the centre of Barcelona, within a fun, friendly and open minded team
- Trainings, self-development program and career opportunities (Continuous training with 360° training courses, coaching sessions, courses for hard and soft skills, development programs for employees with leadership potential and management training courses organised by the Company)
- Free Spanish/Catalan certified lessons
- Relocation Package provided for candidates from abroad (reimbursement of up to 500€ for flight tickets and accommodation for the first days upon arrival)
- Start Date: ASAP

Ref: MV01


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