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Czech/Slovak Customer Support Agent

Job Description

CZECH/SLOVAK CUSTOMER SERVICE AGENT 

Location: Sofia, Czech Republic 

Our client is a premium multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high quality services since 2004. The company has over 2,500 team members across seven delivery centers located in: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania), as well as offices in Manchester and Cannock (England). Our client offers contact center solutions, ITO and innovative customer service support for global customers in over 30+ languages.

It is a global BPO company with over 16,000 team members around the world, including in Canada, the United States, Central America, the Philippines and Europe.

YOUR ROLE:

● Communicate with international customers on a daily basis via phone and email
● Assisting others in a friendly and professional manner
● Respond to clients requests and provide accurate information

YOUR PROFILE:

● You have native-level or fluency in Czech or Slovak and very good level of English
● You are able to process information quickly and manage several tasks simultaneously
● You are a dynamic person and enjoy interaction with other people

WE OFFER:

● Transportation allowance 
● Supportive work-life balance policies
● Attractive remuneration 
● Fantastic location
● Constant extensive training
● Excellent multinational business environment
● Continuous support and learning
● Work satisfaction

 

Ref: REF 1111

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