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Czech Speaking Customer Service

Job Description

 

Czech speaking Customer Service

North Dublin, Ireland

€21,500 per year + bonus (up to €1600 for first year)

Assisting customers with photography related queries through inbound phone calls, live chat and emails.

Candidates must have strong customer service focus as will be responsible for promoting this world renowned company.

Requirements:  

  • Fluency in Czech and fluent in English.
  • Excellent Customer service skills.
  • A minimum of 1 year customer service experience, preferably in a call centre environment.
  • Passion for the customer and customer experience.
  • Excellent communication skills: verbal, written, probing & reading
  • Excellent listening skills 
  • Ability to analyse customer ability and modify delivery skills accordingly
  • Good general IT skills
  • Ability to explain information in a way that is easy to understand.
  • Ability to handle difficult or irate customers effectively.
  • Ability to set expectations and deliver information in a positive way.
  • Ability to learn quickly and adapt to high change environment
  • Adapts well to changing circumstances, direction, and strategy.
  • Takes responsibility and ownership
  • Must be passionate about helping customers
  • Must already have the work permission for Ireland..

 

 

Ref: sm54900549du

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