Danish Customer Service Agent

Job Description

Danish speaker Customer Service

Northwich

Permanent/Full-Time

16.5 + Bonus

The client:

Our Client is an internationally recognised company in the manufacturing business who is looking for an ambitious and motivated bilingual person to join their team!

What you'll do:

• Working within the International Customer Service team responding to customers queries via telephone and email (inbound calling) in your target language
• Handling overflow contacts from the UK team
• Responding to queries received via Social Media
• Assisting with quality scoring
• Occasional translations may be required
• Ensuring emails are responded within 24 hours
• Answering 80% of calls within 20 seconds
• Achieving a minimum quality standard of 85%
• Striving for first time resolution

What you'll need:

• Fluency in Danish both written and spoken is essential
• Candidate must also be fluent in English
• Excellent telephone manner
• Attention to detail
• Excellent listening skills
• Flexible, reliable and trustworthy
• Able to work under pressure

Please note:

• If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
• We accept spontaneous applications via email - do not hesitate to send us your CV stating what kind of role you would be looking for.
• Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies

Ref: BBBH1528