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Danish Customer Support for Nordic TV and Streaming Provider

Job Description

Our client offers the position as customer service representative in Stockholm!

Are you interested in customer service and don't mind picking up the phones to help out?

About our client:

Our client is a global company with offices in 22 countries with 30,000 employees. They offer customer service, sales and technical support through their contact centers. They know that customers are the blood of the companie and it is important for them to provide the best customer service to their customers. Our clients mission  is to make sure that the customers  always have good experiences with their customer service. 

Our client represents the North's largest streaming service, which is also the most popular online video service for television, sports, movies and children's entertainment. This streaming service offers best selection of movies and special livestreams like Premier League, UEFA Champions League and NHL. Their passion for technology, software development and streaming delivery is remarkable.

 

The position As a customer service representative

  • you will respond to inquiries on the phone,
  • answer emails and use social media to provide the customer with the best service experience.
  • You will work with a system on a professional level together with other committed and outgoing colleagues in cozy places in Kungsholmen in Stockholm.

There will be rotations in the shifts, which means you will have rotations between day, evening and weekends This is different every week.

Our client offers

 

  • a contract for 12 months, with a permanent contract after these 12 months.
  • To dig in to do the best job possible
  • you will have training and product development.
  • You will also gain development in customer service, technical engineering and computer systems in the companies.
  • You will be part of a team with other Danish and nordic speakers

 

 

Qualifications 

  • Fluent in Danish and business english 
  • Professional Customer Support for the clients 
  • Feel responsibility and make decisions regarding the customers need
  • Interest for IT
  • good communication skills 
  • Always be positive when answering indbound calls

The client offer you:

  • you will be working in a young motivated workplace in a company who appreciates your personal developments 
  •  You will have a training periode with coaching and individual possibilities and development
  • To work in a international envioronment with great possibilities for your future career
  •  benefits with health insurance, fitness, lunch and public transport 
  • Beautiful offices in the center of Stockholm 

We look forward to recieve your application!

Ref: NJW Transcom SW DK

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