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Danish Customer Support - Ireland

Job Description

Are you looking for new challenges in customer service and IT? Then we have the right opportunity for you!

Our client is a multinational company with offices near Dublin. They are now looking for Danish-speaking people who want to become part of their dedicated team as soon as possible!

Job Description:
As a technical customer advisor, your task is to help users with their IT problems. You answer questions from customers who need technical support by phone and email.

To validate and diagnose customer problems across the entire range of products and
applications used on the customer's website. To give the customer a solution
through information gathering, analytical problem solving and problem research.

• Answer contacts quickly and professionally
• Log / Validate all contacts in the Call Management Database
• Solve customer problems using relevant tools and systems
• Work to achieve individual and shared goals
• Ensure that quality standards are followed
• Documentation validation
• Perform other tasks as required

Candidate Profile:
You are customer oriented, enthusiastic, courteous and motivated to
take care of both customer engagement and problem solving.
You are analytical and have a good problem solving ability, are flexible and willing to work in shifts.
It's a big advantage if you have technical ability and a basic
Understanding different hardware, software and Microsoft® operating systems.

Basic skills:
• Experience with communication with customers
• Can communicate effectively - verbally and in writing
• Ability to identify problems
• Kant apply analytical skills to solve customer problems
• Ability to convey knowledge to others
• Ability to adapt to a changing environment
Ideally, you have previous experience in a technical
support environment / customer service environment, preferably within an international company.

- Competitive salary
- Help with the Accomodation during the first 10 days
- Career opportunity
- Retention bonus
- Starting dates: June or July 2018

Ref: DK-ireland


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