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Danish Speaking Customer Representative in Barcelona, Spain

Job Description

Are you dreaming of moving to Barcelona? We are currently looking for Customer Representative for our client in Barcelona!

Main tasks

  • Take incoming customer contacts (via telephone, email, chat other automated alerts) and solve users’ demands

  • Log call details onto call management systems and provide response and resolution within SLA

  • Maintain service and product knowledge and expertise associated with applications specific to individual customers

  • Escalate potential service issues initially with Mentor

  • To follow all the processes and procedures of the project

  • Ensure contractual SLA is maintained

  • Provide cover for other Agents in their absence, either within the same team or across teams

  • Liaise with Supervisors/ Mentors on specific projects where requested

  • To understand and comply with administrative duties including holiday, sickness and overtime

  • To attend regular Team Meetings

  • To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction

Requirements

  • Fluent in Danish and English 

  • Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus

  • Good disposition to work in a customer service environment

  • Customer care skills – ability to listen to and understand the customers’ need

  • Ability to take ownership of, and progress calls to resolution or to escalate call to resolution

About Nordic Jobs Worldwide

Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world. 

Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.

Ref: bcn123

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