Get similar jobs by email Register →
English + Danish Customer Service Agent - Permanent
- Are you fluent in Danish and English and would enjoy using your language skills in a job?
- Interested in working for a large multinational company with a multilingual and fun atmosphere plus great career growth prospects?
- Do you have excellent people and communication skills?
Then this job is perfect for you!
My client is currently recruiting for Communicators to work within a key account in our Customer Service Centre dealing with calls relating to products /services including: home entertainment consoles; handheld consoles; related peripherals, accessories and software and other computer entertainment approved hardware devices. The successful candidates will ideally have a background in customer service and complaint handling abilities. They will be able to show a high quality of customer service skills and the ability to build relationships and rapport with customers.
•Providing excellent customer service to respond to a wide range of incoming and outgoing customer telephone enquiries, resolving any customer complaints in a timely and efficient manner
•Using a broad range of questioning skills to understand and resolve customer(s) needs and expectations.
•Ensuring that the information provided is clearly understood by the customer(s)
•Prompt and accurate completion of all administration activities to ensure full customer satisfaction
•Keep up to date on new or enhanced products/services in order to provide a high quality service to customers.
•Full compliance with all legislative requirements
•Take part in and identify self-development opportunities and training needs
•Contribute to team and process improvements.
Excellent customer service skills
Complaint handling skills
Proven track record of building and maintaining customer relationships
Positive and professional manner to be portrayed at all times
Excellent communication and influencing skills
Evidence of achievement against challenging goals and targets
Fluency in English and Danish
Customer Service Experience essential
Excellent communication skills are essential
Meeting targets and accuracy, quality, volume and to agreed service level agreements
Telephony experience is desirable
Operational Hours: 08:00-22:00 Monday – Sunday (40 hours p/w). Candidates must be fully flexible around these hours.
If you are interested in this position, please get in touch with Rachel on 0131 718 8033 or apply online!
I look forward to hearing from you!
Sorry, this job post it's no longer available
- Danish Speaking Customer Service in Social Media - Belfast
€15000 - 18000
Job Summary This is an exciting opportunity for Danish speakers, as we have a job in Belfast for those who like to actively engage with consumers, helping them with qu...about 1 month ago
- Customer Service Agent (German)
€18000 - 22000
This award-winning international outsourcing company is working with Top Worldwide Brands. By putting customer care on the first place, they make the difference in the...about 1 month ago
- Danish Customer Service - Boxtel
Boxtel, North Brabant
€1900 - 2100 per month + negotiable
Job Summary Speak Danish & Looking for a chance to work abroad? Not a problem, a client of our who is based in the Netherlands is looking for a number of Danish Speake...22 days ago
- Danish Customer Service - Cluj
€0 - 0
Job Summary Here is a Danish speaking Customer Service job for a fresh and vibrant Danish speaker who also has a good level of English in Cluj, Romania. If you have so...about 1 month ago
- Danish Customer Service - Brasov
Job Summary Here is a Danish speaking Customer Service job for a fresh and vibrant Danish speaker who also has a good level of English in Brasov, Romania. If you have ...about 1 month ago