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English + Danish Customer Service Agent - Permanent
- Are you fluent in Danish and English and would enjoy using your language skills in a job?
- Interested in working for a large multinational company with a multilingual and fun atmosphere plus great career growth prospects?
- Do you have excellent people and communication skills?
Then this job is perfect for you!
My client is currently recruiting for Communicators to work within a key account in our Customer Service Centre dealing with calls relating to products /services including: home entertainment consoles; handheld consoles; related peripherals, accessories and software and other computer entertainment approved hardware devices. The successful candidates will ideally have a background in customer service and complaint handling abilities. They will be able to show a high quality of customer service skills and the ability to build relationships and rapport with customers.
•Providing excellent customer service to respond to a wide range of incoming and outgoing customer telephone enquiries, resolving any customer complaints in a timely and efficient manner
•Using a broad range of questioning skills to understand and resolve customer(s) needs and expectations.
•Ensuring that the information provided is clearly understood by the customer(s)
•Prompt and accurate completion of all administration activities to ensure full customer satisfaction
•Keep up to date on new or enhanced products/services in order to provide a high quality service to customers.
•Full compliance with all legislative requirements
•Take part in and identify self-development opportunities and training needs
•Contribute to team and process improvements.
Excellent customer service skills
Complaint handling skills
Proven track record of building and maintaining customer relationships
Positive and professional manner to be portrayed at all times
Excellent communication and influencing skills
Evidence of achievement against challenging goals and targets
Fluency in English and Danish
Customer Service Experience essential
Excellent communication skills are essential
Meeting targets and accuracy, quality, volume and to agreed service level agreements
Telephony experience is desirable
Operational Hours: 08:00-22:00 Monday – Sunday (40 hours p/w). Candidates must be fully flexible around these hours.
If you are interested in this position, please get in touch with Rachel on 0131 718 8033 or apply online!
I look forward to hearing from you!
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