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Danish speaking Customer Service Representative

Job Description

 The Customer Service Representative is responsible for answering pre and after sales calls, in addition to mail order entry. He or she will be assessed by the number of calls, time on line, average handling time and average speed of answer. Most of the agent's tasks will be actioned on-line using Oracle (training provided).


Answering calls in relation to:

• General information on products
• Sample Product Requests
• Placing a telephone order (entering order on line)
• Order status
• Goods not matching original order
• Shipping issues (tracing orders; returns pick up etc.)
• Finance queries (processing payments, invoice / statement queries)
• Up-Selling mail orders
• Responding to faxes and letters from Customers
• Translation and proofing
• Data input of mail orders
• Any other duties/projects as directed by Management
- Experience, knowledge and skills required


• Previous call centre experience desired
• Previous customer service experience essential


• PC literate
• Microsoft Internet Explorer

Required Skills:

• Fluent Danish and very good English
• Have excellent communication skills
• Practice empathic listening skills
• Have the ability to handle many calls for long periods
• Have the ability to provide consistent, positive customer service
• Ability to work well in a team Ability to multitask



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