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Danish Speaking Customer Support

Job Description

Danish Speaking Customer Service
Louth, Ireland

up to €21,060.00 plus commission and a quarterly bonus.

Candidates should have previous customer service experience.

The Call Centre Agent is responsible for answering all nature of calls, ‘pre’ and ‘after’ sales calls, as well as taking orders live on the phone. He or she will be assessed by their availability to take calls; their efficiency, their ability to multi-task, and their willingness generate extra revenue by upselling, and an ability to work in a team. Most of the agent’s tasks will be actioned on-line using Oracle.

Job Responsibilities

- Giving general information on products

- Processing orders – telephone and mail 

- Up-Selling orders

- Order status

- Sample Product Requests

- Customer complaints

- Shipping issues (tracing orders; returns pick up etc.)

- Finance queries (processing payments, invoice / statement queries)

- Responding to faxes and letters from Customers

- Translation and proofing

- Any other duties/projects as directed by Management

Relocation assistance provided.

Ref: sm9505lout


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