Get similar jobs by email Register →
Job Description Summary
- In/outbound Chat/Telephone/Email based Customer Support, Sales and Service
- Highly Target driven role at the highest service level within the I-gaming industry.
- First line of contact for online players, maintaining Service Level Agreement, ensuring Player satisfaction, handling of all general enquiries, troubleshooting experts, providing technical support, first contact resolution.
- Focusing on pro-active conversion, up-sales, cross sales, product pitching and retention of players.
- Performing towards set Market targets / KPIs with performance results at the forefront.
- Reports directly to Support Team leader (Respective Desk)
Core Tasks &Responsibilities
- Work in strict accordance to set Sales targets and KPIs and maintain departmental & company SLA’s.
- Interact directly with Customers through chat and phone to provide and process information in response to enquiries, concerns and requests about our products and services.
- Be a welcoming host to our players. Ability to expose players to our products via tools that are provided to you.
- Obtain and evaluate all relevant information (either from customer or available tools) to handle enquiries and complaints.
- Communicate and coordinate with internal departments.
- Responsible to keep abreast of all developments regarding new department and company protocols and procedures.
- Determine accurate product needs in order to up-sell and cross-sell.
- Provide market feedback and market native opinions.
- Adopt, Maintain and promote the Company Values without exception.
- Native Language Level of respective desk is essential.
- Excellent English oral and written skills.
Required Experience (Technical Skills, Experience, Education/knowledge)
- Chat experience a plus!
- Sales Experience a huge advantage.
- Ability and confidence to negotiate sales techniques with interactions with customer to guide them and assist them to deposit and play our games using objection handling techniques.
- Ability to work efficiently in fast paced environment to meet targets / KPIs.
- Ability to multi-task (handling of multiple chats concurrently).
- Be accomplished typists (minimum 35 words per minute).
- Strong communicator as well as capable problem-solver.
- Outstanding spelling, grammar, and communication skills a MUST in native language and Strong command of the English language
- Organized, detail oriented, professional, courteous and self-motivated.
- Confident, knowledgeable and expertise in our products and the I-gaming industry.
- Comfortable working with figures and strong understanding of Maths.
- Handles customer’s queries in the best interest of both the company and the customer.
- Must be proficient in Internet related applications such as E-Mail clients, chat system and web browsers.
- Basic knowledge of Windows Office programs (Word, Excel, Outlook) etc.
Person Specification (Interpersonal Skills, Personal Capabilities etc)
- Sales driven mind-set & approach to role and self-motivated when working towards reaching targets.
- Responsible, able to work unsupervised.
- Team Player.
- Demonstrates creativity & flair.
- Adaptable (to a dynamic environment), initiative, and work well under pressure.
Sorry, this job post it's no longer available
- Finnish Customer Support Agent to Malta
€24000 - 26000
Onko sinulla näkemystä VIP-asiakkuuksien hoitamisesta? Oletko valmis joustamaan asiakkaan vuoksi ja panostamaan asiakkaisiisi ainutlaatuisen asiakaskokemuksen takaamis...11 days ago
- Danish Speaker - Customer Support Associate
€22000 - 24000
Customer Support Associate [Danish Language] Join our inbound Customer Support team and you will be supporting one of the world’s most recognizable computer software b...17 days ago
- Danish Speaking Customer Service in Social Media - Belfast
€15000 - 18000
Job Summary This is an exciting opportunity for Danish speakers, as we have a job in Belfast for those who like to actively engage with consumers, helping them with qu...2 months ago
- French Speaking Customer Support Associate
€22000 - 22000
Don't miss out on this great opportunity to join the customer service team for the No1 sports brand in the world.You will be passionate about the product and highly mo...17 days ago
- Danish Customer Service Advisor
Customer Service Advisor - Power Tools We have a new opportunity for a Customer Service Advisor to join our successful team in Helsingborg, Sweden. If you prioritize f...19 days ago