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What will your position be?
The Supervisor is a Team Leader for a team of 15 Customer Service Representatives, being responsible for this team’s success and continuous improvement. He/she is responsible for the accomplishment of the internal objectives, motivating his/hers team, training and manage them on a day-to-day basis.
- Ensuring the team’s development, monitoring and evaluation;
- Motivating the team;
- Managing the team daily, according to internal policies;
- Ensuring the accomplishment of the Key Performance Indicators;
- Developing action plans for continuous improvement.
Who are we looking for?
- Native Danish speakers (mandatory);
- Fluency in English (mandatory);
- Minimum 1 year experience managing contact center Customer Service Representatives’ teams (preferable);
- Previous experience in tourism (preferable);
- Microsoft Office knowledge;
- Dynamic and leadership skills;
- Ability to make decisions under high levels of stress.
- Extended time availability.
- Excellent work opportunity in a leading multinational;
- Stable work and career progression;
- Free organized sport activities and events;
- Relocation and integration program for foreign applicants: http://www.youtube.com/watch?v=Cdg8dv3pVpI
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