Digital Customer Advisor (Swedish)

Job Description

Do you have experience in customer service? Are you a positive and enthusiastic person, ready to go the extra mile? Then this position is for you:

The Company
 

For one of our clients, a successful and young American company which is specialized in cloud software, web-based products, operating systems and desktop and mobile applications, we are currently recruiting a Swedish speaking Customer Service Advisor for their brand-new offices in Barcelona.

The Job
 

As part of the support team, you will provide a warm and friendly support to the existing customer base. Your main tasks will be to:

- Provide professional and friendly client support via phone and email
- Responding to enquiries and handling different problems
- Identify sales opportunities and discuss the need of the customers
- Ensure quality and professional service
- Ensure high level of customer satisfaction
- Follow up of customer information
- Record all information in the internal system 

The Profile
 

The ideal candidate has passion for customer service and the digital sector and has high empathy.
 

- Native level of Swedish and excellent command of English
- Previous relevant experience in customer service and affinity for sales
- Service, customer and quality-minded
- Strong ability to identify customer needs, excellent listening and qualifying skills
- Knowledge of cross-selling and up-selling techniques
- Curious and eager to learn
- Ability to speak with a diverse business audience
- Strong team player, flexible and friendly attitude 
- Interest / Affinity in the Digital Media industry 

The Offer
 

- The opportunity to be part of a market leading company in the digital industry
- A stable position within an open minded and employee oriented working environment
- Career development opportunities
- Training courses, soft skills coaching and product training
- Monday to Friday: 9 AM to 6 PM (no weekends)
- Availability for interviews: 4th and 5th of April
- Salary: 22,000.00 € gross/year
- Start date: to be confirmed

Reference: TGC03