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Digital Service Advisor (Flemish/Dutch)

Job Description

Do you have affinity for IT? Are you pro-active person and have professional telephone manner? Then this is your position:

The Company

Our client is a Belgian BPO company with a new office in Barcelona. For their partner, a worldwide solutions provider, we are currently recruiting a Dutch/ Flemish speaking Digital Service Advisor for the Belgium market.

The Job

In this position they are looking for an administrative person as well as for a person for providing technical support. The main tasks include:

-    Receiving incoming calls from existing clients via telephone and email
-    Advise clients (B2B) on the products and services
-    Identify their needs/problems and ensure excellent client support
-    Maintain and develop strong relationship with clients

The Profile

The ideal candidate should have strong communication skills over the phone and a professional telephone manner and affinity to IT.

-    Native Dutch/ Flemish speaker 
-    Experience in advising people on the phone
-    Good organizational and multi-tasking skills
-    Strong communication skills and outgoing personality
-    Good problem-solving capabilities
-    Ambitious, dynamic and reliable

The Offer

-    Working in a new open office environment 
-    Great working atmosphere with a young and diversified team    
-    Working for a company where the employees feel valued
-    Permanent contract 
-    Monday - Friday: 8:30 - 17:00 (Admin) or 8:00 - 20:00 (shifts - Technical Support)
-       Availability to work on a Saturday or Sunday every 4-6 weeks
-    Salary of 1305 €  gross/month
-    Performance related bonus of up to 200 € net/month (after the 3rd month)
-    Training of 2 weeks provided
-    Candidate needs to hold NIE and social security number by the start date
-    Start date: 26/07/2017; 04/09/2017


Reference: NW03b

Ref: NW03b


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