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Digital Service Specialist (Dutch)

Job Description

You like to work in Customer Service? Are you pro-active person and have professional telephone manner?

The Company.

Our client is a Belgian BPO company with an office in Barcelona. For their partner, a worldwide solutions provider, we are currently recruiting a Flemish speaking Digital Service Advisor for the Belgian market.

The Job.

This position includes Technical Support with a mix of some Administrative tasks.
The main tasks include:
– Receiving incoming calls from existing clients and having client contact via email
– Advise clients (B2B) on the products and services
– Identify needs and problems and ensure excellent client support
– Maintain and develop strong relationship with clients

The Profile.

– You are a native Flemish speaker 
– You have an interest or an affinity to IT
– You have experience in advising people on the phone
– You have good organizational and multi-tasking skills
– You have strong communication skills and have an outgoing personality
– You have good problem-solving capabilities
– You are ambitious, dynamic and reliable

The Offer.

– Salary of 1305 €  gross/month + performance related bonus of up to 200 € net/month (after the 3rd month)+ free Spanish classes offered + benefit plan 
– Rotation shifts: Monday – Sunday: 8 am- 10 pm
– Working in an open office environment 
– Great working atmosphere with a young and diversified team    
– Working for a company where the employees feel valued
– Permanent contract 
– Training of 2 weeks provided
– Candidate needs to hold a NIE and social security number by the start date
– Start date: ASAP

Ref: NWW02re


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