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Do You Want To Work With IT In Amsterdam?

Job Description

Danish speaking Technical Support Associate to Amsterdam


We are seeking a Danish-speaking Technical Support Associate for our customer in

Amsterdam! Have you always had a dream of working with IT in the heart of a beautiful city?

Then this is your opportunity!

In this position you will be responsible for finding solutions and providing world-class customer

service. Your tasks will include keeping requests, solving problems / issues and troubleshooting

by using different tools.


Your responsibilities


• Solve technical issues by phone, mail or chat

• Develop positive and supportive reports

• Listen to IT-related challenges using technical expertise to understand the context and

look at factors that may have been the cause of specific problems

• Apply knowledge-based tools to solve problems

• Identify when and how specific issues need to be extended to different teams

• Use tools to follow up and discuss problems

• Handle open cases to ensure that the solution and case are closed quickly

• Diagnose and solve technical problems with hardware and software

• Keep up to date with system information, changes and updates

• Ability to work and communicate using virtual communication tools (phone,

conferences, online meeting, chat, etc. )



• Fluent Danish and English in both reading and writing

• Knowledge of various PC operating systems (Win XP, Win 7, etc. )

• Knowledge and experience with Microsoft Office

• Experience with game consoles or PC gaming systems is considered a plus

• Ability to navigate the internet and use search engines to find information

• Ability to utilize the telephone system as needed

• Experience from use, configuration and troubleshooting in several environments



• Ability to recognize and respond to customer needs and demonstrate commitment to

addressing customers

• Ability to show a high level of communication skills to solve customer problems

• Ability to be patient in order to handle all types of customers

• Ability to "think outside the box" to advise customers about features and benefits of the

product, both Software and hardware related

• Give a world-class experience



Amsterdam is called Northern Europe's Venice, and it's not without reason. The city is famous

for its many canals and bridges. Amsterdam is also a cycling paradise and you’ll find yourself

riding a bicycle before you know it - a sense of freedom, as the Dutch call it. Amsterdam is

also famous for its many beautiful museums, where you will find great exhibitions with Van

Gogh and Rembrandt. The streets, bridges and all flowers create a warm and cozy atmosphere

that is hard to find in other cities. The city is also famous for its liberal attitudes, its good

nightlife and the spicy Red Light District. Amsterdam is a heaven for people with a taste for

vintage shopping - here you will find something for everyone! When the sun is shining in

Amsterdam, we can guarantee that you wouldn’t want to be anywhere else.

About Nordic Jobs Worldwide:

We are a professional Nordic recruitment specialist focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.

Nordic Jobs Worldwide is the largest language Recruitment agency in the Nordic region, we match the most exciting jobs with Nordic talent. Over the past 2 years, we have recruited and helped over 1000 Nordic speakers to their dream job with our partners in over 28 different countries.

Ref: NJW - ams DK


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