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Dutch Customer Support Representative in Lisbon

Job Description

Dutch Customer Support Representative in Lisbon
  • Are you dreaming of living in Lisbon?
  • Are you native Dutch and do you have a passion for providing excellent customer care?
  • Would you like to work in a fun, multicultural environment with many career development opportunities?

If so, we have a great job opportunity for you to kick-start your international career!
About the position
Our client is located in over 150 offices spread over 25 countries throughout the world. The company combines comprehensive customer service with digital, training and technological expertise to help build brand and improve customer satisfaction. They collaborate with their customers to effectively exploit the industry's explosive digital transformation to ensure an innovative end-to-end solution to manage and enhance customer experience. 
They are now looking for Dutch Customer  Support Representatives to join their ambitious teams in Lisbon, with the starting date being the 25th of March. As a Dutch Customer Support  Agent you will be working for their client, a well-known fair-trade fashion brand. You will be integrated into a multicultural team providing customer support. Your responsibility will be to manage a variety of inbound customer servicing interactions, provide excellent customer care to both individual consumers and corporate customers.
Main tasks include:
  • Supporting a variety of inbound customer servicing
  • Cross-selling and up-selling calls for existing customers who may have questions related to their product(s)
  • Informing customers on product features and marketing campaigns
  • Calling back customers for follow-up or service recovery
  • Engaging with customers and resolve customer dissatisfaction calls where possible 
You are/have:
  • Native Dutch with a high level of English
  • Great team player with a strong attention to detail
  • Great communication and interpersonal skills
  • Enthusiastic, positive attitude with a strong willingness to learn
  • Fixed monthly salary + bonus
  • Relocation package
  • Daily meal vouchers
  • Private health insurance
  • Fully paid training sessions
  • Many opportunities to further your career
  • Friendly, multicultural work environment

Ref: 32410


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