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Dutch Customer Advisor in Lisbon

Job Description

Dutch Customer Advisor in Lisbon
 

  • Are you dreaming of living in Lisbon?
  • Are you native Dutch and do you have a passion for providing excellent customer care?
  • Would you like to work in a fun, multicultural team in the centre of the city?


If so, we have a great job opportunity for you to kick-start your career in Portugal!

Our client is an international expert in extraordinary customer experience solutions and collaborates with many world-famous brands. They are now looking for Dutch Customer Advisors to join their ambitious team in sunny Lisbon.

 

About the position

As a Dutch Customer Advisor you will be integrated into a multicultural team providing helpdesk support related to payment services. Your responsibility will be to manage a variety of inbound customer servicing interactions, provide excellent customer care to both individual consumers and corporate customers.

 

Main tasks include:

  • Supporting a variety of inbound customer servicing
  • Cross-selling and up-selling calls for existing customers who may have questions related to their product(s)
  • Managing basic balance inquiries
  • Handling requests for account maintenance
  • Providing assistance with fees assessed
  • Informing customers on product features and online/mobile services
  • Offering assistance with disputing a charge
  • Handling inquiries regarding card usage or card replacement
  • Calling back customers for follow-up or service recovery
  • Engaging with customers and resolve where possible customer dissatisfaction or escalation calls

 

Requirements

  • Native Dutch with a high level of English
  • Great team player with a strong attention to detail
  • Great communication and interpersonal skills
  • Enthusiastic, positive attitude with a strong willingness to learn

 

Benefits

  • Fixed monthly salary + bonus
  • Relocation package
  • Daily meal vouchers
  • Private health insurance
  • Fully paid training sessions
  • Many opportunities to further your career
  • Friendly, multicultural work environment

 

Interested? Would you like more information?

Please apply by sending your English CV to dorien@multilingualjobsworldwide.com

Ref: 32410

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