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Dutch Customer Relationship Representative

Job Description

Customer Relationship Representatives – Dutch

Location – Athlone

Position type: Permanent

Our client is a global provider of medical technologies in Athlone. Your role will be to manage the day to day Customer Service activities including process of orders.

Key Responsibilities

- Call handling

- Query and complaint management

- Liaison with warehouse / monitor delivery performance

- Backorder management

- Sales support

- Liaison with Accounts Receivable

- Price management and control

- Customer master data maintenance

- Recall support

- Back up to Customer Service Administrators

 

Key Relationships

- Demand Planning team

- Warehouse

- Sales and marketing organization

- Customers both internal and external

- EMEA HQ Support functions (HR, IT, Legal, Customer Service)

- QA/RA dept.

- Account department

- External service providers

Disciplines/Qualifications required:

 

Essential Skills

- Fluency in Dutch and English

- Previous Customer Service experience

- Relevant 3rd level qualification

- High level of accuracy

- Strong attention to detail

- Good computer skills; knowledge of Microsoft Office tools and SAP an advantage

- Excellent communication skills

- Professional telephone manner

- Strong service orientation

- Ability to build strong relationships with customers and internal colleagues

- Self Starter / ‘Can Do’ approach

- Time management & organisational skills

- Goal orientated

Ref: 381

Location

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