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Our Client, german engineering company, is looking for a Customer Service Advisor in Porto (Portugal)!
Porto is the second largest city in Portugal and is giving the capital a run for its money as the place to go for a unique blend of history, balmy weather, culture, cooking and nightlife.
With its old riverside center designated as a UNESCO World Heritage Site, its chefs picking up a growing constellation of Michelin stars, as well as its world-beating wines and vast stretches of sandy shore on its doorstep, Porto certainty has a lot to offer
Our Client is seaching for a new team member able to provide support to customers by handling incoming customer contacts (calls, e-mails, posts) from the assigned country/markets, interacting in the front-line of company's business, ensuring customer's loyalty to the company's brand and enhancing Customer Experience.
The ideal candidate for this position is result driven, a good communicator, customer oriented and thrives in a cross-cultural environment.
- Provide assistance via phone/mail/email from existing and new/potential customers
- Solving customer simple queries that impact the performance of the business
- Ensuring that the data received from the customers is accurately and timely maintained
- Ensure the maintenance of Master Data Management - covering Customer Master Data, Contract Management and Pricing Master
- Channel queries to corresponding responsible for complex queries / responsible area (Sales, Credit to Cash, Delivery etc)
- Able to communicate efficiently by phone and email with customers on a daily basis (handling requests, complaints etc)
- Build credibility with internal and external customers
- Able to work under pressure and in a high volume workload, fast-paced environment
- Pro-active, focused on responding promptly to actions
- Data accuracy and detailed oriented
- SAP/ERP Basic Knowledge (preferred)
- Native Dutch. English level B1 (preferred)
- Previous experience in Customer Service (Front Office/ Order Entry /Back Office)/Sales preferred
Interested? Send us your CV to email@example.com and you will be contacted shortly!
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