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Dutch Customer Service

Job Description

Are you native Dutch and want to start a career abroad?

Multilingual Jobs Worldwide is searching for a Dutch Customer Service Agent for our Client in Lisbon and Porto!

Our Client is worldwide leader in Customer Experience Management and shared services for international markets. Their team consists of over 9.000 employees from 82 nationalities, who are providing services in 35 languages for 64 markets worldwide.

Currently, they are looking for Customer Support Agents to work for one of their many world-famous clients, including Bol.com, Netflix, Canon, Bose, Facebook, Philips, Zalando and Google Ads. Their modern and central offices are located in Lisbon and Porto.

THE ROLE

As a customer advisor, you will be responsible for handling customer inquiries, from product advice to reviewing order transactions within a great work environment, as well as the best work conditions and courses to help you achieve your goals.  

RESPONSIBILITIES

  • Inbound Customer Service for bookings, purchases of services or goods
  • Assistance with concerns regarding payment, shipping, return and exchange and further questions about customer accounts
  • Management of changes, adjustments, complaints and any other customer concerns

YOUR PROFILE

  • Fluent in Dutch and good command of English
  • Willing to start an international experience – work abroad
  • Excellent communication and interpersonal skills and team spirit
  • Able to handle confidential and/or highly sensitive information
  • Experience in customer service (preferred)

BENEFITS

  • Fixed salary + bonus
  • The option to stay in a shared accomodation provided by our client
  • Initial flight expenses refund
  • Free annual flight to your home country
  • Private health insurance
  • Free Portuguese language courses, water sports, soft trekking and much more
  • International career in a multicultural environment
  • Possibility of cooperation with leaders in various industries
  • Intensive training and familiarisation phase
  • Ample opportunity to grow and evolve within the organization

Interested? Please apply by sending your English CV to elisabeth@multilingualjobsworldwide.com. You will be contacted shortly!

 

Ref: DUTCHSPEAKERS

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