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Dutch Customer Service Advisor

Job Description

Multilingual Jobs Worldwide, leader in recruitment in EU, is  now looking for a Dutch Customer Service Agent for our affectionate Client in Sindelfingen, Germany.

PROFILE:

A native or fluent Dutch speaker with a profiency level of English looking for a job opportunity in Germany

Ambitious, customer-focused, with a strong willing to advance in your career in an international exciting environment

Willing to relocate close to Stuttgart, our client is only 20 minutes from the city center.

 

FEW INFO ABOUT OUR CLIENT

Stokke AS was founded in Ålesund, on the west coast of Norway, in 1932. Stokke provides worldwide distribution of premium children´s furniture and equipment within the highchair, stroller, baby carrier, home textiles and nursery market segments. .  

Stokke knows that it is of the utmost importance that children have a sense of connection with their loved ones to feel safe and secure. That is why a “higher is better” and “parent-facing” approach is taken toward so many of our products. These features promote better eye contact and interaction between parent and child.  

 

ABOUT THE POSITION

As a Dutch Customer Service Agent you will provide premium service to both customers and retailers and build relationships in order to making lasting positive impressions.  The position is located in Sindelfingen, Germany. Sindelfingen is a small city within close distance of Stuttgard.  

Main responsibilities include:

  • Maintain customer data in ERP System (M3) and in the CRM system (SF) to assure 100% accuracy
  • Receive, process and track orders from customers by phone/E-mail/Chat
  • Ensure orders are registered in the Demandware, Altapay and M3 system for shipment and invoicing
  • Follow up of blocked order list every day (Backlog)
  • Answer retailer and consumer questions by phone, E-mail and chat
  • Advise customers about features, benefits and other details of products
  • Issue invoices and credit notes
  • Handle transport and product claims, returns and exchanges from customers
  • Send newsletters and other information to the customers
  • Participate in various other administrative duties of the team

Overall the expectation is for the Customer Service Agent is to:

  • Cooperate very closely with credit control and eCommerce team
  • Be flexible to participate in serving other markets both serving retailers and end consumers in an international and multilingual team

 

REQUIREMENTS

  • Commercial Education
  • First experiences in Customer Service or Sales
  • Native Dutch with fluent English is a must, additional languages are a big plus
  • Strong service mentality
  • Interest in working with and supporting international teams
  • Ability to work independently

 

BENEFITS

  • Fixed salary + bonus
  • Relocation bonus for hotel accomodation
  • Fulltime position 40h/w with office hours Mon-Fri 08:00u - 17:00u and more!

 

WHY JOINING STOKKE?

  • You will be a part of a company that creates smart and sustainable premium products, that through bonding between child and parent stimulate the child’s development
  • Stokke is an advocate for ethical trade practices and ensures that our business connections take part in a joint responsibility
  • If you want to commit to create high quality products, designed for children and generations to come, we want you to be a part of our team

 

Interested and ready for a career move?

 

Ref: DUTCH

Location

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