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Dutch Customer Service Agent

Job Description

Do you speak Dutch and would you like to work in the beautiful, historical city of Prague? Are you enthousiastic, positive and customer-oriented? If so, we have a great job opportunity for you!

We are looking for a Dutch Customer Service Agent for our client, an award-winning global management company in the fields of technology and service. You will be joining their open-minded, multicultural team in a beautiful office in Prague. 

 

About the position

As a Dutch Customer Service Agent you will provide non-verbal customer service (email only). You are the first point of contact for our client's customers and will be responsible for handling inquiries in a professional manner to fully ensure customer satisfaction. 

Main tasks include:

  • Receiving and processing claim notifications from customers
  • Maintaining a high degree of customer service for all support queries, taking ownership of user problems and being proactive when dealing with user issues
  • Ensuring that correct resolutions are found and involve appropriate areas in resolving problems when needed
  • Participating actively in preventive maintenance, by documenting common problems and scripts for customer support in the Service Desk knowledge base
  • Demonstrating understanding of the customer’s business needs and achieve and maintaining high customer satisfaction ratings
  • Developing and improving your product knowledge, business- and professional skills

 

Requirements

You are/have:

  • Fluent in Dutch and English, especially in writing
  • Strong attention to detail
  • Great communication and interpersonal skills
  • Enthusiastic, positive attitude with a strong willingness to learn
  • Great team player
  • Good understanding of Microsoft Office (MS Word, MS Excel, MS Outlook)

 

Benefits

  • Fixed salary + bonus
  • Relocation package
  • Professional growth based on performance
  • The chance to develop yourself in a dynamic, international environment and gain valuable international work experience
  • Wide range of benefits (meal and wellness coupons, 5 weeks of holiday, health insurance and bonus schemes etc.)

 

Are you enthousiastic about the position and would you like to apply? Please send you English CV to dorien@multilingualjobsworldwide.com

Ref: 32404

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