Dutch Customer Service for Food/Beverage Industry - Belfast

Job Description

Job Summary: 
Dutch Speakers with a passion for helping others – who are well in the know when it comes to MS Office and is a typing master with up to 35+ words per minute. How does working in Belfast for a client of ours who just received a new project within the food/beverage industry? This could be your next exciting step abroad. In terms of Salary you can expect to earn £15,000 gross per annum.

What will you do in this job?
As part of this new Dutch Customer Service team here in Belfast it will you job to answer all incoming calls and emails from customers with any issues and queries - with such task you will need to follow supplied scripts in order to ensure the customer is fully satisfied. You will also need to document and log all issues you encounter in the CRM system after you have fully descriptive to resolve any issues customers have. Not forgetting to keep yourself fully up to date on all of the products and services that this particular project has so that you can always supply the most accurate information. 

Who will you be working for?
Our client nearly 15 years established now employing over 600 employees in the UK and Northern Ireland is a technology and services provider. With this particular client looking for a number language speakers they are currently looking for a Dutch speaker to fill the position of customer service representative.
With quirky benefits offered such as a weekly snack and getting you birthday off of work this client know how to treat their employees well.
 
Who are we looking for?
For this Customer Service Job we are looking for you to have a near native level of Dutch and a good level of English as you will need to have excellent communication skills in both languages to help customers via phone and email. You will need to have some prior experience in the customer service industry (customer service experience in food & beverage industry would be a plus for your application). You have excellent MS Office skills and you are a typing master (can type 35+ WPM). You are customer oriented and like to help others.

Where would you be working?
Belfast is where you will be working, Belfast is in Northern Ireland a city bursting with life, where the local are great craic (fun), there are plenty of bars and restaurant’s to socialise and you will always have amazing things to do and see with the likes of Giants Causeway, the Titanic Museum and its beautiful views.

Interview & Salary
The interview process for this customer service job is 3 fold, you will be invited for a quick phone screen, then an online email assessment and lastly a phone interview making it great for those who live abroad, you don’t have to fly over for an interview.

Ref: JN -092016-2159