German Customer Service in Social Media - Belfast

Job Description

Job Summary
This is an exciting opportunity for German speakers, as we have a job in Belfast for those who like to actively engage with consumers, helping them with queries, monitoring conversations for grammar mistakes, misspellings and if there any inappropriate language. This is for someone with excellent written skills in both German and English as you will be communicating with end users in written form online. Do you already live in Ireland and if not are you available to relocate on short notice? If so keep reading and if you are interested register with us and apply. 

What will you do in this job?
Your job as the newest Geramn speaking recruit will be to join the IT Support department, where you will focus on communicating with online users in written form where you will monitor online activity via social media. In groups that you will find on the likes of Facebook and issues that customers may have on Twitter too, here you will be answering any queries that may be posted by end users of our client’s products and services. As you will be working closely with customers of our client it is important that you have a good knowledge of their product and service offering and that you can provide an excellent customer service to end users of theirs too. It is important to note that this Customer Service job is mainly a Monday to Friday job, with the occasional weekend work.

Who will you be working for?
Our client is a big solutions provider, they are all about customer service and IT Support. They work with some of the largest companies in the world who work in Sales, IT Support, Marketing and much more. They pride themselves in enabling their clients to reach success.
The project you will be working on as the German Customer Service is mainly providing constructive feedback to help resolve issues that may arise via phone, email and possibly live chat.

Who are we looking for?
Right now we are looking for a German speaker with a good level of English and have great communication skills in both written and oral form in German and English. We are looking for you to have previous experience in the Customer service and the IT support. That you are able to evaluate and solve problems that may arise, making use of multiple tools and systems.
It may seem weird but our client is looking for someone with a strong sense of humour, because what is work without play. A good knowledge of the widely used websites such as Facebook, Google+ and LinkedIn etc.

Where would you be working?
Belfast in Northern Ireland is where we are looking to place a German speaker for this Customer Service job. Belfast is a thriving city, bussing with life, known for its amazing get-aways and high-street shops. The locals are friendly, there is many great events, low prices and more. Apply for this IT support job and find out.

Interview & Salary
The interview for this IT support job will take place over the phone.
If you are successful you will offered a yearly salary of £15, 642 (gross) along with great benefits such as a possible bonus upon meeting targets. There also a relocation package on offer for those that will need it i.e. flights over and the first few days of accommodation covered. 

If you like what you see then APPLY TODAY and send us your CV in English.

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