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Dutch Customer Service/IT Support Agent with upselling option

Job Description

We are currently looking for a Dutch Customer Service Agent for the 1st line Technical Support with an upselling option - in Dublin. In this Dutch job you will be providing first class support to customers on the phone  and via email to any occurring issues regarding WIFI- and Network connections. You will be expected to maintain the database and, if necessary, give calls-back to customers to follow up and make sure that their problem has been resolved. You will not have a sales target but will be expected to upsell where possible. As an absolute multitasking team player you will be helping your Dutch team to keep a nice working environment by assisting colleagues in case of any possible difficulty in resolving their customers' issues as well as active participating in team meetings.

This Dutch job in Dublin is to start as soon as possible!

Who is our client?  
Our client is an Irish-owned outsourcing company that delivers customer contact solutions on behalf of over 300 companies and organisations, including some global leaders. Due to expansion of one of their key-clients they have created brand new language jobs in Dublin which they are looking to fill as soon as possible.
Who are we looking for?  

You are very welcome to send us your CV in English for this Dutch Customer Service/IT Support job in Dublin, if you have:

- Excellent oral and written communication skills in Dutch (near native level) and in English;
- 1-2 years of experience in a contact centre environment or in Sales;
- Strong interest and/or experience in IT;
- Experience using WIFI- enabled products;
- Proven record in resolving customer issues;
- Target driven personality with great time management skills;
- If you are ready to relocate to Dublin as soon as possible.

Where is this language job based?  
This multilingual job is based in Dublin which is the capital city of Ireland. The office is located in the southern centre of Dublin, jus a few minutes away from the major tourist attractions. It is the most populated area of Ireland with a population of approximately 1 million people. This city is thriving with things to do and places to see. Dublin has a rich culture with so much to do and see it would be a perfect place to start a multilingual job. Dublin has some of the best pubs and nightlife in the world. Also boasts many beautiful restaurants and it is only a stone’s throw away from Ireland’s beautiful countryside; which Ireland is world renowned for it truly is the perfect place to start any new multilingual opportunity.
Interview process and salary  
The interview process for this Dutch job will involve an initial quick phone screen while will be followed by a test. The next step will be an in-depth HR interview and the final stage of the process will see applicants screened by a manager. The basic salary is €23000 gross per annum.



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