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Dutch Customer Solutions Agent (m/f)
Recruiter Name | PayPal |
Job Title | Dutch Customer Solutions Agent (m/f) |
Job Type | Permanent Contract, Full-Time Position |
Our Reference | R0013352 |
Industry | |
Salary | 0 - 50000 |
Location | Berlin, Germany |
Date Posted | about 2 years ago |
Expiry Date | 2017-03-30 |
Job Description
PayPal is the leading global online payment service built for the digital age. We now have over 188 million active customers around the world and handle almost a fifth of the world’s online payments. And we’re delivering the future of money - today. You can use PayPal anytime, anywhere, any way. PayPal continues to drive connected commerce across all channels - online, mobile and in-store. Last year, we handled nearly $66 billion in mobile payments alone. Constantly innovating, creating experiences our customers love.
Prerequisite Knowledge & Proficiencies
- Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel)
- Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers
- Strong written (email) communication utilizing proper grammar and punctuation
- Ability to work independently while making sound business decisions on case information
- Well developed sense of urgency and follow through
- Ability to multitask multiple systems, screens, and tasks during customer contacts
- Time Management and Adherence to schedules
- Ability to learn and adapt to new software technologies
Competencies
- Customer Focus
- Listening
- Problem Solving
- Composure
- Drive for Results
- Functional / Technical Skills
- Ethics and Values
- Integrity and Trust
Experience
12+ months customer service experience required
Ref: R0013352
Expired Job
Sorry, this job post it's no longer available
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