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Dutch Customer Success Manager - South Dublin

Job Description

Dutch Customer Success Manager for a fast & exciting start-up within the food sector here in South Dublin, Ireland.
We're looking for someone who prefers a smaller team at the start, someone who would love to have a direct impact on the success of a company (Start-up Company).


Our client has recently entered the Dutch market and is looking for a well-rounded Dutch speaker to be their next Dutch Customer Success Manager. Here you will help with the onboarding of new customers, help them troubleshoot issues with their product and work closely with them to aid in the generating of revenue.
Be a part of something great here in Dublin - Ireland Today!

Your Tasks:

  • You will focus on the onboarding of new customers within the Dutch market and help them settle in on the platform.
  • You will be a point of contact - helping and educating customers on all features & products of the platform in order to help them maximise revenue & increase customer satisfaction and loyalty.
  • As Success Manager - your main focus will be to share best practice with clients to help promote customer engagement.
  • As this is a start-up you will be needed to work some weekends (3 weekend days per month) - possibly some evening shifts.
  • You will be proving tech support to clients with issues and supporting the sales team in understanding the best way to identify and target customers within the Netherlands.
  • Content creation for articles and newsletters to Dutch client base while growing within this sector.

Our Client:
Work for an exciting Irish Start-up that has been established since 2015 and already grown to 20 people in the team. Developed after seeing an increasing trend for both customers and business needs - out client is amazing at ''outside the box'' thinking here within the food industry with a great SAAS platform.
With backing from venture capitalists thanks to their amazing success they now operate in Ireland, UK and now in the Netherlands.

Main Requirements:
You will need the following to qualify for this job:

  • Near native level of Dutch
  • Good level of English
  • Excellent communication skills (written & verbal)
  • Previous B2B customer Interaction experience (ideally where you helped those with their advertising or cloud support issues)
  • Interested in joining a fast-growing Start-Up
  • Ok with Ad-Hoc tasks as the role is not as finely defined just yet with the startup


Where is the job located?
South Dublin - Ireland -
Easily accessible by the Luas, bus and M50. Only 20 minutes' drive to Dublin City centre. You will be working in the companies brand new office, so you will get the chance to have a say in the look and feel of the office here.

Interview & Salary:
There will be a number of interviews (via phone and face-to-face) here in Dublin.
Salary: you can expect to earn between €30,000 - €40,000 gross per annum.

Keywords: Dutch Customer Service, Dutch Jobs Dublin, Dutch Customer Success, Dutch jobs Ireland

Ref: JN -082018-2746

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