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Native Flemish/bilingual French and looking for an exciting challenge in Amsterdam? Do you possess great communication skills and a clear problem solving attitude?
We have an amazing job opportunity for you!
Our client is a world leader in customer experience outsourcing known for it's collaborations with many major brands. They are now looking for a Customer Support Associate to join their successful, dynamic team in vibrant Amsterdam.
About the position:
As a customer support associate, you will be the first point contact to resolve customer enquiries on behalf of one of the world’s leading provider of power tools via telephone, email, web chat and social media.
Main tasks include:
- Answering on enquiries via phone, email, chat and social media from end-users, customers and internal staff.
- Assisting customers with price, delivery and invoice information
- Processing orders on a daily basis
- Entering pick-up orders for repairs.
- Processing complaints, returns and credits
- Providing information on products, promotions and applications
- Answering and following up on customer enquiries
- Handling and resolving carrier escalations
- Achieving call quality and customer satisfaction
- Other duties as assigned
- Native Flemish speaker and/or Bilingual in Flemish & French
- Customer service experience preferred
- Multitasking capabilities
- High level of English
- Experience with MS Office
- Customer oriented with a problem solving attitude
- Clear interest in power tools
- Eagerness to learn
- Fixed salary + bonus
- Around 4-5 weeks of training to fully prepare you for the role
- Day shifts only (5 days a week, weekends off)
- The opportunity to advance your career and continuously develop your skills within an award-winning, internationally acclaimed environment.
If you have an affinity for power tools, are eager to satisfy customers and are a true team player, please send your application to: email@example.com
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