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Dutch Customer Support Representative

Job Description

Dutch Customer Support Representative in Belfast – w/ Relocation Support

We are looking for Dutch Customer Service- and Inbound Sales Representatives to join our client’s modern business centre in vibrant, multicultural Belfast!

 

About our client

Our client is an internationally operating business services company, providing services in over ten industries, varying from e.g. consumer electronics to healthcare services and tourism. They are present in over 125 locations worldwide and provide outsourcing services to many acclaimed brands and Fortune 500 companies. For them we are currently looking for Dutch speakers for the following positions:

  • Dutch Customer Service Representatives for one of the largest e-commerce and internet payment companies

 

Customer Service Representative

As a Dutch Customer Service Representative you will be involved in inbound customer calls and handle any customer inquiries with a high level of professionalism. Your responsibilities include:

  • Handling and responding to inbound phone calls and occasional email inquiries in a call centre environment
  • Researching and resolving inquiries verbally, in writing and online
  • Maintaining and promoting a positive attitude whilst meeting productivity goals
  • Maintaining high confidentiality at all times

 

Requirements:

  • Native Dutch with a high level of English
  • A minimum of 3 months’ experience in a customer service environment
  • Experienced with Microsoft Office & good working knowledge of internet
  • The ability to learn and adapt to new software
  • Ability to work to targets, handling times and customer satisfaction
  • Experience of working in a team environment
  • Able to communicate effectively via telephone, with active listening and clearly speaking to the customer along with the ability to communicate effectively via email
  • Ability to multitask, plan and organise

 

 

Benefits

Our client offers:

  • Fixed salary with monthly bonus
  • Fulltime contract for 40 hours/week with business hours Mon-Fri 7.30h-16.30h
  • Relocation Package
    • Reimbursement of initial travel costs to Belfast up to £250
    • 7 nights in a city centre hotel provided upon arrival in Belfast
    • Support in finding accommodation, opening bank accounts and much more
    • Advance in wages to help with first month’s rent and deposit
  • Paid training in order to fully prepare you for the position
  • Bright, modern, exciting place to work with excellent staff facilities
  • City centre location with an onsite gym, yoga room and cafe
  • 28 days annual leave and pension scheme
  • Employee discounts programme
  • Annual reward & recognition ceremony
  • Professional development opportunities

 

Interested? Please apply with your English CV and we will contact yo

Ref: 32543

Location

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