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Dutch Fashion Advisor (Barcelona)
Are you interested in Fashion?
We are looking for a Customer Service Advisor for a leading Fashion Brand.
-Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users' demands related to orders (complaints, refunds, recommendations, etc.)
-Maintain service and product knowledge and expertise associated with applications specific to individual customers.
-Full-time and long-term contract
-Salary: 16200Euros gross/year + up to 1200Euros gross/year in bonus.
-39hrs/week contract from Monday to Friday
-Internal Development Program
-High/native level of Dutch with fluent English and Spanish
-Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
-Good disposition to work in a customer service environment
-Customer care skills - ability to listen to and understand the customers' need
-Ability to take ownership of, and progress calls to resolution or to escalate call to resolution
***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***
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