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Dutch IT Customer Service Associate

Job Description

  • Would you like to live in Prague, the city of a hundred spires?
  • Would you love to work in a multicultural team and provide professional IT support to many internationally acclaimed businesses?


If so, we have the perfect job opportunity for you!


Our worldwide client, famous for its great collaborations with many clients and specialized in consulting, is looking for a Dutch IT Customer Service Associate to join their team in the beautiful capital of Czech Republic, Prague.

If you want to kick-start your career abroad at one of the most succesful companies in an international environment, this is the role for you!

 

About the position

You will be part of a small Dutch speaking team based in Prague that provides technical support concerning IT problems, incidents and queries towards clients.

Upon receiving a request, you will need to identify the problem and follow clear procedures of how to resolve it correctly within the designated time lines.

During the process you will of course also need to document your efforts, and if unsuccessful, solve the issue by making sure it’s transferred to the next level. If some general issues occur, you will be expected to communicate it effectively and make sure it receives attention from management.

Overall your key responsibility will be to provide the customer with the best possible service and to follow up with them regarding previous reported incidents.

 

Requirements

  • Fluency in Dutch and English
  • Very good communication and teamwork skills
  • Patience, attention to details and willingness to learn
  • Experience from troubleshooting of software applications preferred, but not a must
  • Interest in computers and web applications concepts (HTML, HTTP etc.) is an advantage
  • University degree, preferably in Computer Science, is an advantage

 

Benefits

  • Relocation package
  • Position in one of the world´s leading global companies
  • The opportunity to work in an international environment
  • Professional growth based on performance
  • Training program/curriculum
  • Wide range of benefits – 5 weeks of holiday, meal vouchers, recreation/wellness vouchers, pension/life insurance, etc.

 

Does this sound like the perfect job for you? Send you ENGLISH CV to: dorien@multilingualjobsworldwide.com

Ref: 32378

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