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Dutch L1 Technical Support Advisor

Job Description

We are currently looking for a Dutch L1 Tehcnical Support Advisor for one of our projects, a leading company in the audio sector.

Main tasks

-Take incoming user requests B2C (via telephone, email, voicemail, pager, or other automated alerts), log call details onto case management systems and provide response and resolution within SLA to customer
-Maintain knowledge and expertise associated with applications specific to Users.
-Progress / close service requests to a satisfactory conclusion on call management system. 
-Proactively update customers with status and resolution progress.
-Monitor / progress all open queries in queue.
-Escalate potential service issues to appropriate level
-Ensure contractual SLA is maintained.
-Respond to any reasonable task posed by the assigned manager
-Achieve an excellent customer satisfaction level.

We offer

-Full-time and long-term contract
-Salary: 15938.40Eur gross/year + up to 1920Eur gross/year in bonus
-Internal Development Program
-Free Spanish/Catalan certified lessons
-Relocation Package provided



-Dutch native speaker
-Fluent English
-Excellent customer care skills
-Good IT knowledge.
-Windows and Mac environment literate,
-Adequate professional experience
-1 year in a customer service environment, preferably technical support
-Excellent customer care knowledge and awareness
-Ability to implement and manage changes in processes
-Service passion 
-Responsible and independent work habit
-Good communication and team skills, flexibility and stress resistance

***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***



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