Get similar jobs by email Register →
|Recruiter Name||Recruitment Direct|
|Job Title||Dutch or Swedish Speaking Tech Support|
|Job Type||Permanent Contract, Full-Time Position|
|Salary||€25k per year + relocation assistance|
|Date Posted||6 months ago|
Dutch or Swedish Speaking Tech Support
£25k per year + relocation assistance (€1250 reimbursed when receipts of travel and accommodation are provided)
Duties & Responsibilities
• Handling customer calls, chats and emails utilising independent thinking and troubleshooting to find a solution for the customer.
• Taking ownership to resolve the customer issue and if not resolved escalate to the next tier of support.
• Displaying a high level of customer service during support to achieve high customer satisfaction scores.
• Adhere to escalation procedure in case of any escalations
• Manage a queue of varied customer tickets bringing each to a mutually satisfactory resolution, which can also include utilizing other departments or tiers of support.
• Must be flexible, adaptive, and able to follow and contribute to potential directional changes a dynamic business and support structure.
• Exceed customer satisfaction, phone, productivity and other individual and team targets in this leading network equipment company who are recognised top support environment.
Skills & Qualifications
• Fluent Dutch or Swedish and English, both Oral and Written.
• A good mix of both IT knowledge and customer service skills are essential.
• Any IT certification or equivalent qualification is desirable but not essential, relevant experience will be taken into consideration.
• Experience of supporting customers in a contact centre environment would be beneficial.
• Good understanding of PC hardware/software as well as the Windows operating system.
• Excellent communication skills.
• Proven time management skills and ability to work under time pressures.
• Fantastic team spirit and mentality with a focus on customer satisfaction.
Recruitment Direct is acting as a recruitment agency
Sorry, this job post it's no longer available
- Swedish IT Support Agent - North Dublin
€21000 - 21500 per annum
Swedish IT Support agent wanted for one of the world's leading customer experience driven outsourcing giants here in North Dublin, Ireland. We're looking for near nati...about 1 month ago
- Swedish Tier 1 IT Support - Cork
€24000 - 25000 per annum
To all of our Swedish speaking friends out there looking to ''arbejde i udlandet'' - we have a great IT Support job here in Cork for an international company offering ...about 1 month ago
- French WITH Spanish Tech Support - Madrid
€24000 - 25000 per annum
Check it out Madrid is Calling! We're looking for a near native French and Spanish speaker with good English! You have a minimum of 3 years Tech support experience in ...3 months ago
- Dutch / Flemish Technical Suppport
€24000 - 50000
Are you a Dutch native speaker ready for a challenge abroad? Do you want to develop yourself professionally within a well-known IT company? Would you like to work in D...about 2 months ago
- French speaking IT Analyst - Krakow
€Zlotych5500 - Zlotych6000 per month
If you speak French and have a knack for technology then this could be the IT Job for you. We want you to be the next speaking IT Analyst in Krakow, Poland. Keep readi...3 months ago