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Dutch/Flemish Customer Support in Barcelona

Job Description

Dutch/Flemish Customer Support Agent - Barcelona, Spain

Our client is an internationally acclaimed outsourcing business, handling the service departments for many successful international organisations so these can focus on their core-business. 

As a Dutch/Flemish Customer Support Agent you will boost your career by representing a world-famous brand, while working within a multicultural, ambitious team in sunny Barcelona!

 

Responsibilities

Contact Management:

  • Provide first class customer satisfaction by taking necessary steps to assist and support our customers
  • Handle incoming customer contacts (via telephone, e-mail, chat or other channels) while creating and logging tickets into the system
  • Make outbound contacts to consumers (via telephone and email) in response to generated issues by following up with additional information or updates
  • Ensure correct presentation of the client's corporate and brand images in all interactions

Knowledge Management:

  • Attend all trainings to gain expert knowledge and understanding of all products and procedures relevant to the service
  • Provide proactive feedback to team leaders regarding new solutions, potential escalations or service issues in order to proactively find solutions
  • Improve knowledge database by assisting in the documentation of product FAQ and updating evolving procedures

 

Profile

You are/have:

  • Fluent Dutch/Flemish speaker with good English
  • Great team player
  • Loving to learn and apply new technologies
  • Analytical skills with demonstrated problem solving ability
  • Able to shine in high pressure situations
  • Good technical skills and knowledge preferable
  • Excellent communication skills

 

Conditions:

  • Competitive salary
  • Schedule: Monday-Friday, 39 hours per week
  • Permanent contract
  • Excellent, ongoing training and mentoring
  • Relocation package including flight, accommodation, etc (if you are living abroad)
  • Lots of sunshine!

 

 

Ref: DutchCS

Location

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