Dutch/French Customer Support for German Luxury Car Brand in Maastricht!

Job Description

Ready to work for one of Germany's most desired luxury car brands?

We build the worlds fastest luxury cars and are looking for professional customer support agents speaking French and Dutch to help us serve the Benelux market. Are you ready to represent and A-star brand?

From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers, 24 hours a day, 7 days a week, 365 days a year. ”The best or nothing”.

What Will You Do

Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. You are the first point of contact for our valued customers, answer incoming calls from customers requiring assistance. Details are collated and entered into a computerized system. In case the problem can’t be solved by telephone, you contact the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible. We trust you to handle the entire query from A to Z!

 Who Are You

• Good understanding of Customer satisfaction
• Excellent knowledge of Dutch & French
• Fluency in English (corporate language)
• Good written and verbal skills
• Ability to work in a structured environment, to prioritize, analyse and coordinate your day to day responsiblities
• Empathy and negotiation skills
• Open-minded to a diversity of cultures
• Computer literacy
• Act as our Brand ambassador

We offer you a job in a multicultural, dynamic and informal international working
environment with interesting conditions, both primary and secondary:

• A €5.000 relocation plan to help you settle in Maastricht
• A safe Covid-19 policy to ensure you can work comfortably
• A “tailor made” individual development plan
• Transportation plan: free bike every three years or free public transport or contribution to fuel costs
• Collective health insurance at discounted rates
• Non contributory pension plan
• Holiday allowance: 8% of annual salary
• Competitive performance based salary growth
• Result oriented bonuses
• Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.

Working Conditions

• You will be offered a permanent contract
• Full-time basis of 40 hours per week, however part-time basis can also be discussed
• Flexible shift system with day, evening and weekend shifts, preferences can be discussed. It is an ongoing system, so you know for the whole year when your working days are planned
• We provide an extensive three weeks initial training and a follow up buddy program of 2-3 months;

About Multilingual Jobs Worldwide

Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world. Over the past 2 years we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.

Ref: NJW F/D CS MB