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Dutch Speaking - Customer Care Professional

Job Description

If you are passionate about delivering extraordinary service, results driven and interested in working for a world-class global brand, then the American Express Customer Care Professional position may be an ideal fit for you.

In this role you will ensure extraordinary customer service by swiftly and accurately responding to phone calls from our Merchant customers, making it easy to do business with us, while solving customer issues and celebrating their value to us. The role also involves handling mail correspondence from our customers, solving financial and maintenance queries.

As a Customer Care Professional, you add incremental value on each and every interaction with a stated outcome of exceptional feedback from our customers and increased customer loyalty. You will be responsible for evaluating and analysing account and financial information and recommending tailored solutions to the Merchants, reinforcing the benefits American Express offer.

* Exceptional listening and relationship building skills
* Effective and accurate decision-making skills
* Ability to multi task and easily adapt to change
* Strong written and verbal communication skills including active listening
* Proficiency in keyboarding and navigating a Windows environment
* Ability to work independently as well as part of a team

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