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Dutch Speaking Customer Support

Job Description

Dutch Speaking Customer Support

Dublin, Ireland

€25k + bonus + relocation

Excellent opportunity to join this world leading and expanding company.


The position: 

As a teammate within Customer Support, your primary responsibilities will be assisting our customers and helping to resolve their inquiries. As a frontline teammate, you will be the primary point of contact for customers – it is critical that you help provide them with predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude. 

Core Duties:

  • Answer phone calls, emails, from customers and work to resolve their queries in real time or work with the most relevant department so it can be dealt with appropriately (90%)
  • Proactively recommend and educate the customer about features and benefits of products in order to improve their satisfaction and deepen their relationship with the company. Deliver on metrics for example: phone handled time, customer experience; proactive product offered and accepted opportunities (5%) 
  • Provide consistent feedback regarding overall customer satisfaction, tools and processes (5%) 

Skills Required: 

  • Strong working knowledge of external systems, PC based internet and software applications (Internet,

Microsoft Office - Outlook, Word, Excel) 

  • Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers 
  • Strong written (email) communication utilizing proper grammar and punctuation 
  • Ability to work independently while making sound business decisions on case information 
  • Well developed sense of urgency and follow through 
  • Ability to multitask multiple systems, screens, and tasks during customer contacts 
  • Time Management and Adherence to schedules 
  • Ability to learn and adapt to new software technologies 

Experience: 

Previous customer service experience required 

Native level Dutch and fluent English

Ref: sm78767857658dub

Location

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