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|Recruiter Name||Kerr Multilingual Recruitment|
|Job Title||Dutch speaking Customer Support Agent|
|Job Type||Permanent Contract, Full-Time Position|
|Salary||Up to £19000.00 per annum + bonus + benefits|
|Location||North West London, London|
|Date Posted||5 months ago|
Dutch speaking Customer Support Agent
£19K per annum + Monthly Bonus + Benefits
North West London
We have an exciting opportunity available with a global e-commerce company providing one-of-a-kind personal products to customers all over the world. Join a friendly, passionate, multi-cultural team as a Customer Support Agent with mother tongue level in Dutch. The ideal candidate will be able to provide high quality customer service to customers and support to the customer service team.
* Efficiently and effectively handle queries from customers.
* Achieve individual targets and contribute fully to achieving departmental response time targets to queries.
* Liaise with other areas of the company as well as any relevant third parties through appropriate channels
* Identify and assist to resolve issues arising from customer contact.
* Achieve daily targets.
* If required, provide support to other teams
* Assist in providing initial training to new customer support agents as and when required
* Actively participate in weekly team meetings and business update briefs
* Help Customer Support Supervisor and Team Leader to evaluate root causes of issues and strive to alleviate such issues from occurring.
* English fluent
* Fluent Dutch is a must
* Flexible to the changing demands of an ecommerce environment
* Fast learner, with the ability to get up to speed with product & systems processes quickly.
* Experience of dealing with online queries via email, phone or live chat
* Passionate about customer service.
* Work well within a fast paced team environment
* Good computer literacy and keyboard skills
* If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
* Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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