Dutch-speaking Customer Support Agent in Greece (permanent home office possible)!

Do you and your friends want to work in Greece together? If you speak Dutch, this could be a great opportunity to join our client as they expand their Dutch speaking Customer Support team!

Our Client

As a global leader in end-to-end customer experience (CX) products and solutions, our client partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and  deliver a competitive edge across all customer touch points. With their award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, they improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of their people to Create Connection. 

The Role
As a customer service specialist in this project, your daily responsibilities will include:

• Being part of a team specialized in offering support through written and phone communication
• Troubleshoot the care and use of appliances using operation manuals, product specification sheets, and assorted tools over the phone
• Assist consumers in setting up service repair for their appliances, check availability of technicians and make appointments for service calls
• Facilitate resolution for consumers issue and log the information into the consumers account.
• Meet and exceed our service quality goals, compliance regulations and productivity targets
• Create amazing experience that people value and we are proud of

The Requirements

To succeed in the role, you will need to have:

• C1/C2 Dutch and B2 English
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Ability to evaluate customer complaints, assess alternatives, and make solid, consistent decisions and/or recommendations as required
• Analytical and problem solving skills with strong attention to detail
• Ability to learn and become proficient with internal programs and new software
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Greece

The Offer

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

• Competitive wages and performance bonus
• Private healthcare medical insurance from hire date
• Unlimited contract
• Continuous learning/development opportunities and competitive career opportunities
• A safe, friendly, creative, innovative and technological organization
• International and multicultural environment (celebrations, wellness program, initiatives to develop your skills and events to increase the team spirit)