Dutch Speaking Customer Support for Social Media Platform in Berlin

Job Description

elcome to our virtual world! Our partner is looking for Dutch-speaking customer support agents in Berlin! The company digitizes the entire application process and offers you temporarily 100% Homeoffice in BERLIN.

As a Customer Service Agent for Dutch, you will support small, medium businesses with finding the best solution for your online advertising customer. You will take over as customer service agent for the greatest social media platform worldwide.

The job:

• You will be a single point of contact for advertisers and agencies (SMB) for different types of inquiries
• You are putting together solutions to support and expand your customer's self-serve advertising customer base
• You are able to manage all different types of inquiries generated via inbound activities such as chat, email and social media messenger
• You will demonstrate the value of advertising solutions and provide post-sales support for all self-service products  
• From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer advertising experience

Requirements:

• Native Dutch-speaker + B2 English
• Some kind of previous experience in Customer Service
• Living in Berlin 
• Available to start in March/April
• Familiarity with online advertising products/vendors
• Online Advertising Experience is a big plus
• Excellent written and verbal communication
• Ability to multitask & work under pressure
• Fast learner, diligent worker
• You are expected to provide background checks (certificate for highest level of education, employment certificate, references from previous employment)

Benefits:

• 2200€ gross fixed monthly salary + 300€ fixed language bonus + performance bonus
• 40€ voucher card for redeeming at different providers - for 100% presence
• Stay safe with our current HOMEOFFICE solution in BERLIN
• Corporate benefits such as employee discounts, special holidays, free drinks, fruit days
• A works council caring for you
• Regular team and site events
• The diversity and security of a global world leader

About Multilingual Jobs Worldwide

Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world. Over the past 2 years we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.

Ref: MJW DU CB CS