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Dutch Technical Support Specialist in Dublin with Relocation Assistance!

Job Description

Dutch Technical Support Specialist

  • Are you a Dutch native speaker ready for a challenge abroad?
  • Do you want to develop yourself professionally within a well-known IT company?
  • Would you like to work in Dublin, the lively capital of beautiful Ireland?

If yes, we have an amazing job opportunity for you!

About the position

For our client, a globally operating provider of digital solutions, we are currently recruiting Dutch Technical Support Specialists. 

As a Technical Support Specialist, you will be the first point of contact for customers with technical problems and will provide them the best and most cost effective solutions. There is a strong focus on meeting required SLA and KPI’s related to the delivery of optimum remote solutions. Close liaison with various escalation teams will be a key task within the role.

The roles will suit enthusiastic candidates with customer service experience and a willingness to learn and develop.


Main responsibilities

  • Act as the primary country contact for customers on all escalations
  • Handle telephone/web calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for customers
  • Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
  • Facilitate or escalate customer issues and complaints, both internally and externally
  • Co-ordinate all consumable calls in order to enable dispatch consumables to customers
  • Flexibility to take on additional tasks as directed by Team Lead
  • Validate customer details and requirements on data entry, categorize and deal with details appropriately
  • Maintain accurate database information
  • Obtain call closures details on all dispatched calls

 

Requirements 

  • Minimum of 6 months working in similar customer support role
  • A good and detailed knowledge of IT fundamentals (operating systems, desktop applications, networking, network protocols, etc.)
  • Skill and competency at providing professional technical telephone support
  • A strong aptitude and interest in developing detailed hardware knowledge to a specialist level
  • Able to work under pressure and deal positively with difficult situations
  • Can demonstrate effective interactive skills and ability to work as part of a team.
  • Strongly self-motivated to learn new skills to fulfil basic position requirements, to become expert in the position over an extended period of time, and to progress within the organisation
  • Able to be self-aware and conscientious of meeting all personal, team, & organisation metric targets
  • Flexibility with working time patterns which will need to align with in country requirements
  • Highly resilient under pressure and adaptable to unforeseen work demands

 

Benefits

  • Fixed salary + variable pay + language bonus
  • Relocation package (reimbursement for flight and hotel stay)
  • Fun, multicultural work environment with regular team activities


Interested? Please send your CV in English to dorien@multilingualjobsworldwide.com

Ref: 32381

Location

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