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Dyson Customer Service Agent (German)

Job Description

This award-winning international outsourcing company is working with Top Worldwide Brands. By putting customer care on the first place, they make the difference in the market. As a constantly growing company, they are actively looking for motivated candidates to join their international and multicultural team in Barcelona.

The Company 

For their client Dyson, a British technology company that designs and manufactures vacuum cleaners, hand dryers, bladeless fans, and heaters, they are looking for outgoing and pro-active German speaking candidates to join their new international Support Team. Take part of a new exciting project in the center of Barcelona!


The Job

In this job you have the responsibility to handle customer telephone calls and enquiries via mail. 
- Complete registrations of new product purchases
- If necessary, arrange repairs/ order parts trough Customer Service Systems
- Communicate company policy regarding guarantee and service aims to customers
- Ensure a high level customer satisfaction
- Spot opportunities to promote additional services to customers
- Provide an excellent standard of professional customer care
- Being able to work in other areas of the business when the need arises


The Profile

- Native German speaker
- Candidates looking for a stable work opportunity
- Ability to work under pressure
- Excellent communication skills
- Team oriented candidates
- Self-motivated candidates
- Strong work ethic
- Reliable, punctual and self-disciplined candidate
- Having an interest in IT systems/ Data entry


The Offer

- Salary of 21.600 €/ year (18.000€ basic + 3.600€ bonus)
- A Full-time contract 
- Fully paid training
- Working hours: Monday – Friday: 8am- 8pm; Saturday: 9am -2pm
Working hours as from Easter: Monday - Friday : 7am - 11pm
- Flexibility in working hours
- Good prospects in the career (constantly growing company)
- International and multilingual working environment
- Dynamic, open and friendly atmosphere
- Start date: ASAP

 

Ref: CDG03

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