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e-TIME Application Consultant

Job Description

ADP Global e-TIME Services is growing and forming a new team in the Prague Office and seeking talented, goal-driven and results-oriented e-TIME Application Consultant.

ROLE DESCRIPTION

Unlock your career potential! Your goal will be to provide solutions for escalated technical and application issues and support the client and front line associates to work pro-actively and realize individual client needs.

KEY RESPONSIBILITIES

  • Be a true consultant to the client and interpret all clients’ needs

  • Analyze and resolve queries related to corrupt data, application program code errors, system performance, operating environment etc.

  • Cooperation with other support team members, management staff, internal and external partners, vendors and the client’s end users at various levels of technical ability and application experience

  • Utilizing technical expertise, product training and knowledge of the deployed hosting and premise infrastructure, networks, programming and relational database concepts

  • Implement high quality, sound solutions for new and existing clients

  • Translating highly technical information to a non-technical audience

  • Support the organizations high client satisfaction targets

REQUIREMENTS

  • Min. Bachelors Degree in IT or equivalent

  • 2+ years experience in an application support role, as a business analyst, consultant, or with software implementations

  • Strong customer service and client satisfaction skills

  • Able to communicate technical concepts and issues to a non-technical audience

  • Project Communications skills (Internal and External)

  • Mentoring & Leadership skills

  • SQL knowledge

  • Strong analytical skills

  • Speak & write English fluently

    Nice to have:

  • Experience with Enterprise eTime or Workforce Central application

  • Experience with Interface and Integration Tools such as Connect or EIM

  • Knowledge of other European languages, such as German, Russian, Polish, Czech or Spanish is a plus

  • Work experience or certifications in web application, report development or support, business analysis, networking, database usage, or SQL query writing

  • Knowledge of Adobe Flash, HTML, XML, JavaScript, VBScript and Java technologies

  • Windows OS’s, PC Hardware, Macintosh, Unix, Linux

 

WE OFFER

  • Opportunities for professional growth

  • Competitive salary and annual performance bonus

  • Friendly international environment in modern offices in the centre of Prague with excellent access to public transport

  • Wide range of benefits - 25 days of vacation, meal vouchers fully covered by ADP, free language lessons, various company discounts - e.g. MultiSport Benefit Card, free beverages, relaxation zone in the workplace etc.

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