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eCommerce Customer Service Representative

Job Description

Be Part of It

Located in Sofia, our client offers a contemporary working environment, world class training and generous remuneration as well as the opportunity to work with highly desirable brands. Due to expanding business requirements they are looking for an enthusiastic, proactive individual to join their international team! If you have a love for customer service and an interest in lifestyle brands this is your opportunity to turn your interest into a long-term career!

Your Challenge

Our client is looking for an energetic, customer focused individual to be the first point of contact for customers of this worldwide apparel and footwear company who have clients all over the world. This particular client is responsible for some of the biggest household names and want someone who can solve any problems while providing the best experience for their customers. You will interact daily with customers via phone, email, live chat and social media so you will need to be quick-thinking, creative and an excellent communicator! Some of your daily tasks will be:

  • Handling all inbound calls, emails, live chat and social media inquiries effectively and efficiently
  • Troubleshoot any problems that the customers may be experiencing
  • Provide assistance and ideas to improve the customer’s experience
  • Work closely in a team to meet set targets and deadlines

Your Resume

  • Fluency in German with a good working level of English
  • Educated to high-school or degree level
  • Previous customer service experience within a call centre environment would be an advantage but not necessary
  • Excellent communication skills both written and spoken
  • IT literate
  • Excellent organisation and problem-solving skills
  • Ability to work in a sometimes stressful, target driven environment
  • Ability to work independently and as part of a team

Up for the Adventure?

Then get in touch with us today, we can’t wait to hear from you!

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