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English Associate Operations Manager

Job Description

Be part of it

This client is a leading global IT company who operate worldwide. They highly value their employees as is evident from the generous salary and employee benefits offered. They also offer an excellent working environment and understand that employees are the backbone of their business. This is a standout role available with an international company, perfect for someone who wants to take their management experience to another level.  

Your challenge 

Your role within this international organisation will be to manage a large group of Team Leaders; this will require excellent managerial skill and experience. This client is looking for a positive, motivational individual who is eager to progress their management experience within a well known global company. Tasks you will undertake daily may include:

•    Managing Team Leaders and formulating strategies in order to improve business processes and client experience
•    Ensuring that effective communication is taking place at different levels of the organisation
•    Promoting and driving performance of Team Leaders and inspiring them to do the same with their own teams
•    Overseeing and advocating employee engagement activities in order to motivate employees and elevate their experience with the company 
•    Providing regular reports to General Manager and Head of Operations 

Your resume

•    Proven extensive experience within a Contact Centre environment in a Managerial role
•    Proven experience with managing large groups of subordinates 
•    Excellent communication skills and strong customer focus
•    Ability to motivate and drive large teams in order to meet targets
•    Confident, flexible and adaptable individual with an eagerness to progress their skills
•    Degree level education desirable – preferably in management or something relevant

Up for the adventure?
Then get in touch with us today, we can’t wait to hear from you!

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