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English Game Master / Customer Support Agent (m/f)

Job Description


  • Communicate with customers to understand their needs and demands
  • Answer e-mail customer support tickets in a professional manner
  • Manage and promote in-game and forum events
  • Ensure that every player and character gets a bit of the spotlight
  • Write compelling error-free texts to increase player participation or sales
  • Maintain a fun and cooperative gaming community
  • Test and write bug reports for content in development
  • Evaluate upcoming games and provide feedback
  • Work in a team and share information across multiple international teams



  • Experience in customer support
  • Experience with and passion for online or mobile games
  • Mother tongue is English
  • Good other language skills is beneficial
  • Experience in growing or moderating an online community is a plus
  • Ability to handle difficult customers in a polite, professional manner
  • Experience in sales is a plus
  • Willingness to work during peak gaming hours: nights, weekends, holidays


What we offer:

  • A casual, fun and energetic work environment in a fast-growing company in the very heart of Berlin (Kreuzberg)
  • A challenging job with lots of responsibility and freedom to grow professionally and acquire new skills
  • A very international team of fun and passionate colleagues
  • Regular company parties, Shiatsu massages, German lessons and a proper gaming room



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