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English Senior Team Leader needed in Poland

Job Description

Benefits

  • 2 week free accommodation
  • Gym membership
  • Life and health insurance
  • Lunch vouchers
  • Permanent job contract
  • Performance bonus
  • Supplement for picked language course
  • Bonus of 200-300 PLN for 2 weeks holidays per year
  • Bonuses for Christmas, b-days, weddings, etc.
  • Opportunity to grow in your career
  • Low cost of living
  • Professional training provided by experts

 

Requirements

 Fluent English

  • Domain Knowledge and Process Related Knowledge, to achieve the defined goals
  • General awareness of the SLA metrics and client expectations
  • Ability to anticipate customer (Internal and External) needs, constantly seek new ways to surpass customer expectations to enhance business value
  • Previous Call center Team leading experience (minimum 6 months)

 

Responsibilities

  • To analyze current productivity, suggest & implement the improvements
  • To establish/develop good client relationship
  • To maintain the attrition level to the minimum thereby maintaining high employee motivation level & continuous employee development
  • Accountable for the performance of the teams
  • Observe individual transactions and monitor to find best practices and improvement opportunities

 

Company

Business enterprise operating in the field of technology and healthcare. The company has spread across 31 countries offering a wide range of software and hardware services and solutions including R&D, technology services, Remote Infrastructure Management, IT hardware, system integration, distribution of technology and telecom products. It has a unique management philosophy based on trust and transparency where the employee comes first.

 

 

 

 

 

Ref: DK169500

Location

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