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English speaker needed for Team Leader job in Poland!

Job Description

Company

Business enterprise operating in the field of technology and healthcare. The company has spread across 31 countries offering a wide range of software and hardware services and solutions including R&D, technology services, Remote Infrastructure Management, IT hardware, system integration, distribution of technology and telecom products. It has a unique management philosophy based on trust and transparency where the employee comes first.

 

Benefits

  • 2 week free accommodation
  • Gym membership
  • Life and health insurance
  • Lunch vouchers
  • Permanent job contract
  • Performance bonus
  • Supplement for picked language course
  • Bonus of 200-300 PLN for 2 weeks holidays per year
  • Bonuses for Christmas, b-days, weddings, etc.
  • Opportunity to grow in your career
  • Low cost of living
  • Professional training provided by experts

 

Requirements

  • Fluent   English
  • Domain Knowledge and Process Related Knowledge, to achieve the defined goals
  • General awareness of the SLA metrics and client expectations
  • Ability to anticipate customer (Internal and External) needs, constantly seek new ways to surpass customer expectations to enhance business value
  • Previous Call center Team leading experience (minimum 6 months)

 

Responsibilities

  • To analyze current productivity, suggest & implement the improvements
  • To establish/develop good client relationship
  • To maintain the attrition level to the minimum thereby maintaining high employee motivation level & continuous employee development
  • Accountable for the performance of the teams
  • Observe individual transactions and monitor to find best practices and improvement opportunities

 

Ref:

Location

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