English speaker needed for Team Leader job in Poland!

Job Description

Company

Business enterprise operating in the field of technology and healthcare. The company has spread across 31 countries offering a wide range of software and hardware services and solutions including R&D, technology services, Remote Infrastructure Management, IT hardware, system integration, distribution of technology and telecom products. It has a unique management philosophy based on trust and transparency where the employee comes first.

Benefits

• 2 week free accommodation
• Gym membership
• Life and health insurance
• Lunch vouchers
• Permanent job contract
• Performance bonus
• Supplement for picked language course
• Bonus of 200-300 PLN for 2 weeks holidays per year
• Bonuses for Christmas, b-days, weddings, etc.
• Opportunity to grow in your career
• Low cost of living
• Professional training provided by experts

Requirements

• Fluent   English
• Domain Knowledge and Process Related Knowledge, to achieve the defined goals
• General awareness of the SLA metrics and client expectations
• Ability to anticipate customer (Internal and External) needs, constantly seek new ways to surpass customer expectations to enhance business value
• Previous Call center Team leading experience (minimum 6 months)

Responsibilities

• To analyze current productivity, suggest & implement the improvements
• To establish/develop good client relationship
• To maintain the attrition level to the minimum thereby maintaining high employee motivation level & continuous employee development
• Accountable for the performance of the teams
• Observe individual transactions and monitor to find best practices and improvement opportunities

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